Europe-YS

SWITCH TO USA SITE

SERVICE & WARRANTY

WARRANY REGISTRATION
     Warranty registration is not required to be eligible for warranty in Europe.  See warranty details below.  However, we recommend registering your BBQ with Yoder Smokers for ease of service in case a warranty claim is needed in the future.

WHAT IF SOMETHING HAPPENS TO MY YODER?
     If you experience any trouble with your grill or smoker, we are always available to help and to answer any questions.  Feel free to Contact Us or email Yoder Smokers support at customerservice@yodersmokers.com.  We take our service and support very seriously, and it is one of the reasons why Yoder Smokers has become such a popular BBQ.
 
WHAT IF I HAVE GENERAL QUESTIONS ABOUT USING MY BBQ?
     As always, we are really happy to help!  You can also find lots of great information on the Yoder Smokers Community Forum, or on the many Yoder Smokers Facebook Groups.
 
DO YOU HAVE SPARE PARTS?
     Yes!  We keep all necessary spare parts in stock should you require any replacements.  If you require any replacements during the warranty period we will ship the part to you free of charge.
 
HOW DO I REPLACE A PART?
     If you require a replacement (warranty or not), we will provide you with the instructions for replacing it.  Yoder Smokers are very easy to maintain and service, and they also provide great videos which explain how to do it.
 

WHAT IS THE WARRANTY?

  • Offset Smokers:  Lifetime against rust-through
  • Flattop Grills:  10 years against rust-through
  • Pellet Grills:  see full warranty policy below
    • Body:  10 years against rust-through
    • Electronics:  3 years
    • Commercial Use:  6 months
  • Note:  Rust-through means the steel has formed a hole due to rust, or collapsed or fallen apart.  Surface rust is a normal oxidation process of steel and does not mean rust-through.
 
 

SHIPPING & DELIVERY  Read more…

 
ORDERING & PAYMENT  Read more…

YODER SMOKERS PELLET GRILL LIMITED WARRANTY

Yoder Smokers Pellet Grills (“Yoder Smoker”) are guaranteed to be free from defects in material and workmanship when utilized for normal residential use, and when the Yoder Smoker has been set up, cleaned, and maintained in accordance with factory recommendations. This Limited Warranty covers parts deemed defective by Yoder Smokers, Inc. or BBQ Europe s.r.o. (the “Company”) only, and does not cover any labor costs for diagnosis, troubleshooting, removal, installation, export duties, or shipping, freight, or other transportation to or from the Company.

 

THIS LIMITED WARRANTY COVERAGE IS AS FOLLOWS:

  • The main cooking chamber is warrantied against burn-through for ten years from the manufactured date of the Yoder Smoker, or from the original purchase date, with proof of purchase.

  • The electronic control system (ACS controller, thermocouple, auger motor, and fans) are warrantied for three years from the manufactured date of the Yoder Smoker, or from the original purchase date, with proof of purchase.

  • The ceramic igniter is warrantied for three years from the manufactured date of the Yoder Smoker, or from the original purchase date, with proof of purchase.

  • All other components not specifically listed above, are warrantied for six months from the manufactured date of the Yoder Smoker, or from the original purchase date, with proof of purchase.

  • Any warranty replacement component is warrantied for one year from the date of shipment. This would be any component that has been replaced after the original warranty period has expired.

  • If used for commercial purposes, the electronic control system, ceramic igniter, and other components (new or replacement) are warrantied for six months from the manufactured date of the Yoder Smoker, or from the original purchase date, with proof of purchase.

 

The Company’s sole obligation under this Limited Warranty shall be to repair or replace, at its option, any part deemed defective upon examination by the Company, upon claims received by the Company during the specific warranty periods outlined above. The customer must obtain approval from the Company before performing any service or repair by submitting a warranty claim under this Limited Warranty. The Company is not obligated under this Limited Warranty following any unauthorized service or repair work and is not responsible for the charges of any repairs beyond repair or replacement, at its option, of covered warranty claims. Repair or replacement of any parts will not extend the original warranty coverage.

  • This Limited Warranty is transferrable for the duration of the specific warranty periods outlined above.
  • To make a warranty claim under this Limited Warranty, the owner must notify the Company for troubleshooting, and subsequent instructions, as to service and replacement of defective part(s) before attempting repair of the Yoder Smoker.
  • The model number, serial number, and manufacturer date of the Yoder Smoker must accompany any warranty request. For warranty claims made outside the warranty periods commencing on the manufacture date but otherwise covered by the period commencing on the original purchase date, a proof of purchase shall accompany any request for warranty, unless previously submitted to the Company.
  • This Limited Warranty does not apply to damage caused by abuse or use of the product for purposes other than that for which it is designed. If damage is caused by lack of proper use, assembly, cleaning, maintenance, installation, accidents, natural disasters, by unauthorized third party attachments and/or modifications, by unauthorized service, or during shipment, this Limited Warranty is not applicable.
  • This Limited Warranty does not cover damage from normal wear and tear from use of the Yoder Smoker (for example, scratches, dents, dings, and chipping) or changes in the appearance of the Yoder Smoker that do not affect its performance.
  • This Yoder Smoker must be operated, cleaned, and maintained at all times in accordance with the instructions in the Owner’s Manual. This Limited Warranty will not apply if your product has not been assembled, operated, cleaned, and maintained in strict accordance with the manufacturer’s instructions, or placed in accordance with minimum clearances as listed in the Owner’s Manual.
  • Performance problems due to operator error will not be covered by the Limited Warranty.
  • As this is a grill/smoker, the interior may experience changes in the color of the surface finish. This is not a flaw and as such is not covered under this Limited Warranty.
  • Burning anything other than premium food grade pellets as fuel for the Yoder Smoker shall void this Limited Warranty.
  • There is no written or implied performance warranty on any Yoder Smoker, as the manufacturer has no control over the assembly, operation, cleaning, and maintenance or the type of fuel burned.
  • High ambient temperatures, excessive humidity, chlorine, industrial fumes, fertilizers, lawn pesticides, acid, and salt are some of the substances that can affect metal coatings. For these reasons, the Limited Warranty DOES NOT COVER PAINT, RUST OR OXIDATION, unless there is a loss of structural integrity on the grill’s components during the specific warranty coverage period.
  • The Company will not be responsible for performance issues caused by environmental conditions.
  • The Company will not be responsible for performance issues caused by electrical power.
  • Damage to painted surfaces caused by scratches, melted items, drips/spills, external scores, and residues left on these surfaces from the use of marinades, seasonings, oils, brines, abrasive cleaners, polishes, or other BBQ products is not covered in this Limited Warranty.
  • Any modifications including holes, screws, and any other sheet metal changes to the product will void this Limited Warranty.
  • You are responsible for any costs of shipping related to claims under this Limited Warranty. Original parts required by the Company to be returned must be returned prepaid.

 

There are no express warranties other than the limited warranties stated herein above. No warranties whether express or implied, including, but not limited to, any implied warranties of merchantability of fitness for a particular purpose shall extend beyond the respective warranty periods described above.

The Company shall not be liable for any direct, indirect, special, consequential, incidental, or punitive damages; lost profits or loss of use or interruption of business regardless of the form of action or theory of liability resulting from any defect in, or use of, any Yoder Smoker, accessories and/or heating elements. In no event shall the Company’s obligations exceed the purchase price of the unit. This Limited Warranty gives the customer specific legal rights and the customer may have other rights which vary from state to state.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS WHICH MAY VARY FROM STATE TO STATE. THE LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, STATUTORY OR OTHERWISE, EXPRESS OR IMPLIED, ALL OTHER REPRESENTATIONS MADE BY THE COMPANY OR ANY THIRD PARTY DISTRIBUTOR OR RETAILER AND ALL OTHER OBLIGATIONS OR LIABILITIES WITH RESPECT TO THE UNIT COVERED BY THIS LIMITED WARRANTY WHICH, AT THE TIME OF PURCHASE OR AT ANY TIME IN THE FUTURE, MAY BE MADE AGAINST THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS. EXCEPT as expressly provided herein, THE COMPANY gives no other express or implied warranties relating to fitness for USE OF THE UNIT; merchantability of the UNIT, fitness for a particular purpose of the UNIT, quality of the UNIT; or condition of the UNIT. THE COMPANY’S obligations shall not exceed its obligation expressly set forth in THIS LIMITED WARRANTY.

YS

24x48 CHARCOAL GRILL GRIDDLE

24x48 Grill Griddle
This heavy-duty Stainless Steel griddle was designed to work effortlessly with our Flat Top Charcoal Grills, featuring the ability to move up and down along with the grills adjustable grates. Learn More
YS

YS640 HALF DEPTH SHELF

HALF DEPTH SHELF
Get easier and more complete access to the lower cooking racks without sacrificing the convenience of your second shelf. Learn More
YS

DIRECT GRILLGRATE KIT

DIRECT GRILL KIT
Adding GrillGrates takes flame grilling to the next level. These aluminum grates are designed to create even heat distribution and prevent grease flare-ups while creating that perfect sear on the S-Series grill. Learn More
YS

STANDARD CART ALL-WEATHER FITTED COVER

YS480 FITTED COVER

Custom designed to the exact dimensions of your grill, the Yoder Smokers All-Weather cover provides water-resistant protection for your investment. Learn More

YS

THERMAL INSULATING JACKET

Thermal Jacket

Freezing temperatures, wind, sleet, or snow are not an issue with the Yoder Smokers insulating thermal jacket, creating true efficiency during those colder winter months. Learn More

YS

CAST IRON GRIDDLE

CAST IRON GRIDDLE

The griddle is crafted from cast iron for optimal heat retention and thorough, even heating. The heavy-duty construction and versatility make this a must addition to your cooking arsenal when a flat surface is essential. Learn More

YS

YS480 STAINLESS STEEL FRONT AND SIDE SHELVES

SS Shelves

Upgrade the standard rolled-steel shelving to these Yoder Smokers heavy-duty Stainless Steel shelves for the perfect prep space on your S-Series pellet grill. Learn More

YS

YS480 HALF DEPTH SHELF

HALF DEPTH SHELF

Get easier and more complete access to the lower cooking racks without sacrificing the convenience of your second shelf. Learn More

YS

YS480/YS640 WOOD FIRED PIZZA OVEN

PIZZA OVEN

A wood-fired oven that rivals the best wood-fired ovens anywhere, and pizza is only the beginning. The patent-pending Yoder Smokers Wood-Fired Oven is designed to cook in your YS640 / YS480, transforming your cooking experience from smoking and grilling into the most capable outdoor oven on the market today. Learn More

YS

STAINLESS STEEL GREASE SHIELD

GREASE SHIELD
Seasonings & food drippings are corrosive to paint, and the Yoder Smokers grease shield protects your cooker from these substances before they can cause problems. Learn More
YS

STANDARD CART ALL-WEATHER FITTED COVER

YS640 Cover
Custom designed to the exact dimensions of your grill, the Yoder Smokers All-Weather cover provides water-resistant protection for your investment. Learn More
YS

THERMAL INSULATING JACKET

YS640 Thermal Jacket
Freezing temperatures, wind, sleet, or snow are not an issue with the Yoder Smokers insulating thermal jacket, creating true efficiency during those colder winter months. Learn More
YS

YS640 STAINLESS STEEL FRONT AND SIDE SHELVES

SS Shelves
Upgrade the standard rolled-steel shelving to these Yoder Smokers heavy-duty Stainless Steel shelves for the perfect prep space on your S-Series pellet grill. Learn More
YS

YS640 3-TIER WIRE COOKING RACK

YS640 3-Tier Rack

The Yoder Smokers three-tier smoking rack will maximize the vertical real estate of your YS640s pellet grill with zero effort. Learn More

YS

24x48 FLATTOP CHARCOAL GRILL COVER

Flattop Fitted Cover
Custom designed to the exact dimensions of your grill, the Yoder Smokers All-Weather cover provides water-resistant protection for your investment. Learn More
YS

YS640 COMP CART ALL-WEATHER FITTED COVER

YS640 Comp Fitted Cover
Custom designed to the exact dimensions of your grill, the Yoder Smokers All-Weather cover provides water-resistant protection for your investment. Learn More
YS

DIRECT GRILLGRATE KIT

DIRECT GRILL KIT
Adding GrillGrates takes flame grilling to the next level. These aluminum grates are designed to create even heat distribution and prevent grease flare-ups while creating that perfect sear on the S-Series grill. Learn More
YS

YS1500 ALL-WEATHER FITTED COVER

YS1500 Fitted Cover
Custom designed to the exact dimensions of your grill, the Yoder Smokers All-Weather cover provides water-resistant protection for your investment. Learn More
YS

YS1500 HALF DEPTH SHELF

HALF DEPTH SHELF
Get easier and more complete access to the lower cooking racks without sacrificing the convenience of your second shelf. Learn More
YS

WICHITA ALL-WEATHER FITTED COVER

Wichita Cover
Custom designed to the exact dimensions of your grill, the Yoder Smokers All-Weather cover provides water-resistant protection for your investment. Learn More
YS

COOKING CHAMBER CHARCOAL GRATE

Charcoal Grate
When it’s time for burgers, dogs, and wings, your offset smoker can grill-up perfection with a charcoal grate designed specifically for your Yoder Smokers wood pit. Learn More
YS

CHARCOAL BASKET FOR FIREBOX

Charcoal Basket
This heavy-gauge steel basket was designed for our offset wood pits to fire up the charcoal for that classic American backyard flavor. Learn More
YS

KINGMAN ALL-WEATHER FITTED COVER

Kingman Cover
Custom designed to the exact dimensions of your grill, the Yoder Smokers All-Weather cover provides water-resistant protection for your investment. Learn More
YS

COOKING CHAMBER CHARCOAL GRATE

Charcoal Grate
When it’s time for burgers, dogs, and wings, your offset smoker can grill-up perfection with a charcoal grate designed specifically for your Yoder Smokers wood pit. Learn More
YS

CHARCOAL BASKET FOR FIREBOX

Charcoal Basket
This heavy-gauge steel basket was designed for our offset wood pits to fire up the charcoal for that classic American backyard flavor. Learn More
YS

24x36 FLATTOP CHARCOAL GRILL COVER

Flattop Fitted Cover
Custom designed to the exact dimensions of your grill, the Yoder Smokers All-Weather cover provides water-resistant protection for your investment. Learn More
YS

24x36 CHARCOAL GRILL GRIDDLE

24x36 Flattop Grill Griddle
This heavy-duty Stainless Steel griddle was designed to work effortlessly with our Flat Top Charcoal Grills, featuring the ability to move up and down along with the grills adjustable grates. Learn More
YS

STAINLESS STEEL GREASE SHIELD

GREASE SHIELD

Seasonings & food drippings are corrosive to paint, and the Yoder Smokers grease shield protects your cooker from these substances before they can cause problems. Learn More